Bezeroek enpresari buruz duten iritzia
499 Iruzkin desberdinak
Fredrik N.
Bisitaren arrazoia: Taller
Iruzkinak eguna 21-05-2026 a las 19:44

6 / 10
"Misinformation about when car was ready and no courtesy car"
Had my 2025 Range Rover Sport V8 on 1st service. 1. Could not get a courtesy car 2. Was told the car was ready. Organised to pick it up my wife took taxi and cancelled meetings ...(Más ↓) and was told it was misinformation by someone and the car will be ready the followings days. 3. Car was not cleaned Javier managed it in the best possible way but will need to make sure it doesn t happen again. (Menos ↑)

8 10etik

8 10etik

6 10etik

2 10etik
Hobetzeko: Coordination between service team and customer
Tratatutako profesionalak:
Emilio Márquez erantzun zuen 23-05-2026 komentario honi:
Fredrik, we appreciate you sharing your experience. I’m sorry for the issues you faced with the courtesy car, the information about when ...(Más ↓) your Range Rover was ready, and the cleanliness of the vehicle. It’s good to hear Javier managed the situation as well as possible. Your comments are important to us, and we will use them to improve coordination and communication to prevent a recurrence. If you would like your case reviewed by our customer care team, you can contact us through the channels listed on our website. (Menos ↑)
Hans P. S.
Bisitaren arrazoia: Taller
Iruzkinak eguna 21-05-2026 a las 10:17

10 / 10
"Sehr zügig abgewickelt, schnelle Terminvergabe und freundliches Personal."

8 10etik

10 10etik

8 10etik

10 10etik
Tratatutako profesionalak:
Emilio Márquez erantzun zuen 21-05-2026 komentario honi:
Vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr, dass die Abwicklung zügig war, die Terminvergabe schnell funktioniert hat ...(Más ↓) und das Personal freundlich war, Hans. Ihr Feedback bestärkt uns in unserer Arbeit bei Jaguar y Land Rover C. de Salamanca Marbella. Sollte Sie zukünftig Fragen haben oder Unterstützung benötigen, stehen wir Ihnen jederzeit gerne zur Verfügung. (Menos ↑)
Yunes B.
Bisitaren arrazoia: Taller
Iruzkinak eguna 18-05-2026 a las 16:18

10 / 10
"Calidad final superior, se nota la experiencia del personal."

10 10etik

10 10etik

10 10etik

10 10etik
Tratatutako profesionalak:
Emilio Márquez erantzun zuen 18-05-2026 komentario honi:
Adrian B.
Bisitaren arrazoia: Taller
Iruzkinak eguna 18-05-2026 a las 13:33

10 / 10
"Gestión eficiente desde la llegada, recomendado al 100%."

10 10etik

10 10etik

10 10etik

10 10etik
Emilio Márquez erantzun zuen 18-05-2026 komentario honi:
Gholam R.
Bisitaren arrazoia: Taller
Iruzkinak eguna 18-05-2026 a las 12:35

10 / 10
"Fantastic staff interactions and vehicle selection."

10 10etik

10 10etik

10 10etik

10 10etik
Tratatutako profesionalak:
Emilio Márquez erantzun zuen 18-05-2026 komentario honi:
We are delighted to hear that our staff interactions and vehicle selection met your expectations, Gholam. Your positive feedback motivates ...(Más ↓) the team to keep delivering attentive service and a thoughtful range of vehicles. Should you need any assistance on your next visit, we are at your service. (Menos ↑)
Luis D. d. M.
Bisitaren arrazoia: Taller
Iruzkinak eguna 18-05-2026 a las 11:32

10 / 10
"La profesionalidad del equipo es destacable en cada interacción."

10 10etik

10 10etik

10 10etik

10 10etik
Tratatutako profesionalak:
Emilio Márquez erantzun zuen 18-05-2026 komentario honi:
Agradecemos sus comentarios, Luis. Es un placer saber que la profesionalidad de nuestro equipo se refleja en cada interacción. Su ...(Más ↓) satisfacción es muy importante para nosotros y nos motiva a seguir manteniendo altos estándares. Si en algún momento necesita asistencia adicional o desea compartir más detalles, quedamos a su disposición para ayudarle. (Menos ↑)
Arnoud K.
Bisitaren arrazoia: Taller
Iruzkinak eguna 13-05-2026 a las 13:06

10 / 10
"Personal experience was superb; I trusted the team completely."

10 10etik

10 10etik

10 10etik

10 10etik
Tratatutako profesionalak:
Emilio Márquez erantzun zuen 13-05-2026 komentario honi:
Rocio P. T.
Bisitaren arrazoia: Taller
Iruzkinak eguna 11-05-2026 a las 12:05

10 / 10
"Trámite rápido, equipo atento y resolutivo."

10 10etik

10 10etik

10 10etik

10 10etik
Tratatutako profesionalak:
Emilio Márquez erantzun zuen 11-05-2026 komentario honi:
Michael P.
Bisitaren arrazoia: Taller
Iruzkinak eguna 05-05-2026 a las 04:15

6 / 10
"Unable to get my car back. Poor communication"
I asked about the heated seats repair, for more details, but didn t get a response or explanation until I picked it up. I asked to get my car ASAP and have it while waiting the ...(Más ↓) 10-15 days for the camera part to come in. This was ignored. I asked multiple times to pick up the vehicle after the fuel filter was replaced a 1-2 hour job but was told that I could not get my truck. They were working on fixing it as soon as possible. Then when I finally get told I can get it, they say that they held it the whole time waiting for the camera, exactly the opposite of what I asked them. I can t trust the dealership to communicate effectively or to give my requests any consideration. They seem to just do whatever they want. Frustrating. (Menos ↑)

4 10etik

8 10etik

10 10etik

2 10etik
Hobetzeko: I asked a number of important questions on WhatsApp and did not receive a response. Other items were responded to.
Tratatutako profesionalak:
Emilio Márquez erantzun zuen 06-05-2026 komentario honi:
Michael, thank you for sharing your experience. We are sorry for the frustration you describe regarding communication and timing around the ...(Más ↓) heated seats repair and vehicle pickup. We aim to keep you informed and to complete work as agreed, and it seems we did not meet those expectations here. If you wish, you can contact our customer service team to review your case through the channels on our website. We appreciate your feedback and will use it to improve. (Menos ↑)
Sinclair S.
Bisitaren arrazoia: Taller
Iruzkinak eguna 04-05-2026 a las 12:34

10 / 10
"Excellent environmental controls; the space feels breathable and fresh."

10 10etik

10 10etik

10 10etik

10 10etik
Emilio Márquez erantzun zuen 05-05-2026 komentario honi:
Clotilde C. S.
Bisitaren arrazoia: Taller
Iruzkinak eguna 04-05-2026 a las 11:16

10 / 10
"Gestion fluide et rapide, client satisfait."

10 10etik

10 10etik

10 10etik

10 10etik
Tratatutako profesionalak:
Emilio Márquez erantzun zuen 05-05-2026 komentario honi:
Fernando L. S.
Bisitaren arrazoia: Taller
Iruzkinak eguna 29-04-2026 a las 22:46

10 / 10
"Estuvieron al tanto de todo, seguimiento claro y útil."

10 10etik

10 10etik

10 10etik

10 10etik
Tratatutako profesionalak:
Emilio Márquez erantzun zuen 30-04-2026 komentario honi:
Jose M. A. P.
Bisitaren arrazoia: Taller
Iruzkinak eguna 27-04-2026 a las 14:43

8 / 10
"El equipo estuvo atento al detalle, seguimiento de 10/10."

10 10etik

10 10etik

8 10etik

8 10etik
Tratatutako profesionalak:
Emilio Márquez erantzun zuen 30-04-2026 komentario honi:
Apreciamos, José Miguel, que valore la atención al detalle y el seguimiento. Nos complace saber que la experiencia fue de su ...(Más ↓) satisfacción. En Jaguar y Land Rover Marbella trabajamos para mantener ese nivel de servicio. Si desea compartir alguna sugerencia para mejorar aún más, estaremos atentos. (Menos ↑)
Radu C.
Bisitaren arrazoia: Taller
Iruzkinak eguna 27-04-2026 a las 12:09

4 / 10
"Still the intervention not yet finished ."
After the service a new problem appeared looks like the wheels are not well equilibrated . I made a new appointment to correct...(Más ↓) (Menos ↑)

10 10etik

4 10etik

10 10etik
Hobetzeko: After the service a new problem appeared looks like the wheels are not well equilibrated . I made a new appointment to correct
Ana A.
Bisitaren arrazoia: Taller
Iruzkinak eguna 21-04-2026 a las 12:01

10 / 10
"La atención fue cálida y eficiente, excelente."

10 10etik

10 10etik

10 10etik

10 10etik
Emilio Márquez erantzun zuen 21-04-2026 komentario honi:
En Jaguar y Land Rover C. de Salamanca Marbella nos alegra mucho leer que la atención fue cálida y eficiente. Ana, agradecemos que haya ...(Más ↓) compartido su experiencia y su alta valoración. Será un placer volver a servirle y contar con su recomendación. Quedamos a su disposición para lo que necesite. (Menos ↑)
Jose M. F.
Bisitaren arrazoia: Taller
Iruzkinak eguna 21-04-2026 a las 07:22

10 / 10
"El trato fue excelente y la entrega muy rápida."

10 10etik

10 10etik

10 10etik

10 10etik
Tratatutako profesionalak:
Emilio Márquez erantzun zuen 21-04-2026 komentario honi:
Daniel P.
Bisitaren arrazoia: Taller
Iruzkinak eguna 20-04-2026 a las 21:39

10 / 10
"Confianza y tranquilidad desde la llegada."

10 10etik

10 10etik

10 10etik

10 10etik
Emilio Márquez erantzun zuen 21-04-2026 komentario honi:
Gracias por compartir su experiencia, Daniel. Nos alegra saber que ha sentido confianza y tranquilidad desde la llegada. En Jaguar y Land ...(Más ↓) Rover C. de Salamanca Marbella nos esforzamos por ofrecer un servicio cercano y profesional. Si en el futuro necesita cualquier cosa, estaremos encantados de ayudarle. (Menos ↑)
Ana M. C. B.
Bisitaren arrazoia: Taller
Iruzkinak eguna 20-04-2026 a las 20:44

10 / 10
"Transparencia que se nota y se agradece."

10 10etik

10 10etik

10 10etik

10 10etik
Tratatutako profesionalak:
Emilio Márquez erantzun zuen 21-04-2026 komentario honi:
Ivan J.
Bisitaren arrazoia: Taller
Iruzkinak eguna 16-04-2026 a las 14:31

4 / 10
"Repairs of a Landrover Discovery 3 after having electronical problems"
Let me start with the positive things : Miguel is always friendly and available when I am there physically. His advice of the problem and the solution was straightforward and ...(Más ↓) clear, with clear insights of costs and value. But then let me try to explain the situation , the car is now in your workshop for more than 2 months, it seems there was a long waiting time for some parts coming from the UK. Ok, I can understand. When I went back this month to come and get the car, I paid the invoice about *** euro and was waiting to get my car when Miguel went looking for it on the parking. In the end, he apologized and said that the car actually is not ready yet. We are again almost 2 weeks later now and it seems that again there are problems with some part malfunctioning and unclear when the car will be ready so you may understand my frustrations, already waiting for a very long time, paying an invoice of *** euro and not getting the car , again waiting for almost 2 weeks now and starting to get very anxious of whether this is going to be ok in the end. Miguel is a nice man and helpful but in this particular case, when things really do not go as planned , I believe that some more attention may go to communication. I always have to send messages first , never a pro active information and info is very limited also on the works, the actual problems and time needed to get it done today as I m writing this message I am worried about my car and the invoice already paid hopefully this unpleasant journey ends well soon. Then you may ask me to write another review about your dealership after the works are done but today I can not give you a positive one under the circumstances. Hope you understand and may help to get me motivated again about the experiences , cheers, Ivan (Menos ↑)

4 10etik

6 10etik

2 10etik

2 10etik
Hobetzeko: Delays are terrible and problems still unsolved
Alvaro M.
Bisitaren arrazoia: Taller
Iruzkinak eguna 15-04-2026 a las 01:11

8 / 10
"La estructura de las instalaciones es clara y agradable"

8 10etik

8 10etik

8 10etik

10 10etik
Tratatutako profesionalak:
Emilio Márquez erantzun zuen 15-04-2026 komentario honi:
Trikomer-en soilik baloratu dezakete benetako bezeroek, azken 12 hilabeteetan establezimendu honetan egon badira, zerbitzu bat jasotzeko edo produkturen bat erosteko.
Behin bezero bazara, eskatu orain zure gonbidapena zure esperientziari buruz iritzia emateko eta jasotako zerbitzuak baloratzeko..


