Miguel Muñoz

"Service for my car"

I brought my car for service in the morning at 9:00am and was promised to be able to pick up the car the same day between 3pm - 4pm. However, I waited in San Pedro so I could pick ...(Más ↓) up the car later. At about 1pm I received a message that the car wouldn’t be ready until Monday next week so I left San Pedro. That said at 4:36pm I receiver a message the car was ready but latest pic up was 4:30pm and the store closed at 5:00pm. I immediately called twice but noone answered. Again on Saturday I went to pick up up the car in the morning but it was only the sales office open. I have a family of two children so had to take taxi everywhere over the weekend. It only didn’t cost a lot of money but also caused a lot of inconvenience. Later on Monday when I picked up the car there was very little understanding. This is just unacceptable for a high end card brand line this. It was very disappointing. (Menos ↑)

Asesoramiento y ayuda

2 over 10

Amabilidad y trato recibido

2 over 10

Calidad del trabajo realizado

2 over 10

Cumplimiento de fechas

2 over 10

"Bad and slow service no transkations in english no clear picture of th"

The diagnostic of my car was not clear at all. No cause was mentioned , it takes over 2 weeks for an unclear answer. I decided to pick up the car and bring to another workshop. A ...(Más ↓) range rover sport 8 cylinder diesel with just 99.000 km with the message you need to replace the engine costs ***** euro ex workmanship, is not a solution , it is a disaster. A motor of a premium brand with less then 100.000 km to repkace, come on, not normal. (Menos ↑)

Asesoramiento y ayuda

2 over 10

Amabilidad y trato recibido

8 over 10

Calidad del trabajo realizado

2 over 10

Cumplimiento de fechas

2 over 10

"Muy mal servicio"

Han tardado mas de dos meses en arreglar mi vehículo. Nadie se ponía en contacto conmigo para justificar el retraso, por lo que tuve que llamar al taller de forma diaria para ...(Más ↓) que se me actualizase sobre el estado de la reparación. (Menos ↑)

Asesoramiento y ayuda

2 over 10

Amabilidad y trato recibido

2 over 10

Calidad del trabajo realizado

8 over 10

Cumplimiento de fechas

2 over 10

"Everything else than expected"

Car broke down and I sent it to Jaguar. I received a quote- expensive but what could I do? Jaguar repaired the car - and informed that they did not quote everything that was ...(Más ↓) broken, so the price went up by 50%. I did not want to pay that, and we were told to pick up the car or pay for car storage. On the way to Marbella to move it to another garage, I was informed that the car could not be collected as it was not put together. We did get a better price offer so Jaguar could fix the car… and we agreed they should take it to ITV as well. When we wanted to pick up the car after the agreed ITV, Jaguar had changed our appointment so ITV was more than a month later. I am really frustrated and disappointed with the service. This I had never imagined in my wildest fantasies. (Menos ↑)

Asesoramiento y ayuda

4 over 10

Amabilidad y trato recibido

4 over 10

Calidad del trabajo realizado

2 over 10

Cumplimiento de fechas

2 over 10

"Disaster contact time of repair needed"

Need of more than 2 weeks to find out the van was broken Thinking to renovate the headgasket Jaguar dealer salamanca cannot find themselves a van Car more than 10 weeks in ...(Más ↓) workshop Very difficult to get in a normal time an answer From mr Munoz A disastrous experience a ridiculius invoice for what is done with the car Never come back (Menos ↑)

Asesoramiento y ayuda

2 over 10

Amabilidad y trato recibido

2 over 10

Calidad del trabajo realizado

2 over 10

Cumplimiento de fechas

2 over 10

"Profesionalidad nula"

Me faltan caracteres pero en la reclamación a Land Rover España lo pondré todo. 2 Meses el vehículo en el concesionario, llega al taller porque no arranca y me lo devuelven ...(Más ↓) exactamente igual, eso si cobrando ***€. Salgo del concesionario llego a mi casa y ya no vuelve a arrancar. Prefiero no escribir más porque estoy extremadamente molesto con el servicio. (Menos ↑)

Asesoramiento y ayuda

2 over 10

Amabilidad y trato recibido

6 over 10

Calidad del trabajo realizado

2 over 10

Cumplimiento de fechas

2 over 10

"Absolutely terrible"

The repairs you did last week have failed again. This is the 5th time in one year you have tried to repair this problem. Please can you make me an appointment at another land ...(Más ↓) rover specialist to see if they can fix the problem as clearly the team at San Pedro have no idea. Please call me asap Liam (Menos ↑)

Asesoramiento y ayuda

2 over 10

Amabilidad y trato recibido

6 over 10

Calidad del trabajo realizado

2 over 10

Cumplimiento de fechas

2 over 10