Concesionario de vehículos Jaguar y Land Rover C. de Salamanca Marbella

Antonio Román

Antonio Román

Works at Ventas how Director de Postventa

Has received a total of 2 reviews


Customer ratings:

valoracion

6 / 10

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What clients say about this employee

2 Opinions found

L
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2 / 10

"Horror story, In hole my live I did not have such an awful experience"

My experience, 13 June 2023 My jaguar F-pace year 2016 had motor crash near a drive of 4 km after yearly service mantanance 39.000 km service. Your opinion was motor broken , no ...(Más ↓) possible to repair the only solution was a new motor ,cost _ ***** euro. no warranty. Against investigation made by Causa Causa, Mister Navid, result rapport ,shows mistake is made in workshop they put double oil in motor. rapport of Causa Causa is in hands of MR. Antonio Roman he I have to communicate this rapport with my team next week you get answer I never heard something anymore from Mr. Antonio Roman. Last Febr 24 I order a new motor because I was sick of your lies story. After 4 weeks I got the answer from Antonio Moya that there was delivering time of the motor, how long they did not know !!!! After 14 months with hundred of mails telephone calls and visits to all the service people in C. Salamanca my car was ready. Every period I was in Spain I had to rent a car because C.Salamanca had no car to give for servicein this special case. My son had pick up the car last 5 Aug I arrive in Marbella the 31 of Aug till 4 Oct .If you wiich I can give you more information. (Menos ↑)

Asesoramiento y ayuda
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2 over 10

Amabilidad y trato recibido
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2 over 10

Calidad del trabajo realizado
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2 over 10

Cumplimiento de fechas
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2 over 10

To improve: Lay off all the service employees , they are unprofessional , not fulfil promises , not informative and very bad in communication

Employees treated:

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B
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10 / 10

"Friendly care and service has been effective. Excellent template."

(Más ↓) (Menos ↑)

Asesoramiento y ayuda
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10 over 10

Amabilidad y trato recibido
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10 over 10

Calidad del trabajo realizado
valoracion_5.png

10 over 10

Cumplimiento de fechas
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10 over 10

Employees treated:

Emilio Márquez reply on 01-05-2024 to this comment:

Muchas gracias por su reseña, Bruce. Nos alegra saber que ha recibido un servicio amable y efectivo. Estamos encantados de que haya ...(Más ↓) quedado satisfecho con la plantilla y el servicio. Esperamos poder seguir contando con su confianza en el futuro. (Menos ↑)

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