What customers say about this company
177 Opinions found
Fernando L.
Reason for visit: Taller
Rated on 06-02-2025 at 21:46
10 / 10
"La profesionalidad del equipo me dejó impresionado sin duda regresaré para futuras consultas de mantenimiento."
10 over 10
10 over 10
10 over 10
10 over 10
Delfin A. H. G.
Reason for visit: Taller
Rated on 06-02-2025 at 21:06
10 / 10
"Estoy completamente satisfecho con la calidad del servicio recibido, superó todas mis expectativas."
10 over 10
10 over 10
10 over 10
10 over 10
Paul G. F.
Reason for visit: Taller
Rated on 06-02-2025 at 20:52
10 / 10
"The professionalism and quality of the team made my experience at the vehicle dealership s workshop remarkable."
10 over 10
10 over 10
10 over 10
10 over 10
John P. D.
Reason for visit: Taller
Rated on 06-02-2025 at 16:48
10 / 10
"I received outstanding attention and quality work on my vehicle. Highly recommend this dealership s services"
10 over 10
10 over 10
10 over 10
10 over 10
Olivia E. F. M.
Reason for visit: Taller
Rated on 05-02-2025 at 22:30
10 / 10
"El equipo del taller fue muy profesional y resolutivo, me siento completamente satisfecho con el resultado."
10 over 10
10 over 10
10 over 10
8 over 10
Monica D. P.
Reason for visit: Taller
Rated on 05-02-2025 at 17:13
10 / 10
"La atención del personal fue excepcional, me sentí valorado y bien informado durante todo el proceso."
10 over 10
10 over 10
10 over 10
10 over 10
Oscar P. G.
Reason for visit: Taller
Rated on 04-02-2025 at 23:24
10 / 10
"La experiencia fue impecable desde la recepción hasta la entrega del vehículo, todo estuvo a la altura de mis expectativas."
10 over 10
10 over 10
10 over 10
10 over 10
Sebastian P. L.
Reason for visit: Taller
Rated on 04-02-2025 at 22:07
10 / 10
"El equipo de profesionales demostró gran profesionalidad, quedé muy satisfecho con su servicio."
10 over 10
10 over 10
10 over 10
10 over 10
Carburantes T. S. J. S.
Reason for visit: Taller
Rated on 03-02-2025 at 23:16
10 / 10
"La atención y profesionalismo del equipo del taller fueron excepcionales, ¡sin duda volveré"
10 over 10
10 over 10
10 over 10
10 over 10
Isabel Y. E.
Reason for visit: Taller
Rated on 03-02-2025 at 20:14
10 / 10
"El servicio en el taller fue excepcional, realmente valoro la dedicación del equipo para atender mi vehículo."
10 over 10
10 over 10
10 over 10
10 over 10
Gintautas S.
Reason for visit: Taller
Rated on 03-02-2025 at 11:01
10 / 10
"Highly Professional Team with Outstanding Customer Care"
10 over 10
10 over 10
10 over 10
10 over 10
Vanessa G. S.
Reason for visit: Taller
Rated on 02-02-2025 at 13:57
10 / 10
"Me impresionó la calidad de atención recibida, un lugar donde realmente se preocupan por sus clientes."
8 over 10
10 over 10
10 over 10
10 over 10
Jostin N. L.
Reason for visit: Taller
Rated on 01-02-2025 at 22:35
10 / 10
"Quedé muy satisfecho con la reparación realizada, sin duda volveré a confiar en su concesionario."
10 over 10
10 over 10
10 over 10
10 over 10
Trym B.
Reason for visit: Taller
Rated on 01-02-2025 at 19:05
6 / 10
"Communication issues"
The outcome of my appointment with Archiauto is an unhappy customer with a car that s not repaired, an unhappy frustrated coordinator mechanic and Archiauto unfortunately loosing ...(Más ↓) money having spent time without proper payment received. When I delivered my car the person receiving the car had excellent English. He was perhaps a bit quick when noting issues I attempted to explain, hence I wasn t sure what was added to the order. The coordinator mechanic handling my car seemed to not understand English, which is fine, I am in Spain. Had a local help me translate the video walkthrough of the car, but the person who helped isn t a car person and lack both technical understanding and correct terminology for car related issues in English. Didn t help much. The only data I had was a few sentences and a list planned actions with price. After using google translate it was all very confusing. What might have been understandable in Spanish was no longer specific and understandable when using google translate. Contacted a Norwegian Ford mechanic who had a look at the video to see if he understood without understanding Spanish, just watching what was in focus and pointed at . A 2 minute conversion in English would have been all we needed to sort all these misunderstandings and agree on what work to perform. Being in Spain using a Spanish workshop I wouldn t mind paying an extra fee for translation services if an extra person had to be involved due to my lack of Spanish knowledge. I was all along hoping this could be solved by the person who received the car who communicated in English. A 2 minute conversion with him in English at any point of this process could have resolved all misunderstandings. This person communicated that he doesn t have time to help when I visited the workshop. Probably not his responsibility regardless of having the time or not. Attempting to sort this through e-mails where both parties use google translate seemingly resulted in both me and the coordinator getting frustrated. I mentioned that I would be happy to visit Archiauto to have it sorted. The coordinator ended up requiring that a I bring a translator physically to Archiauto if we were to proceed. Considering previous experience I suppose I would need someone who understand cars, Spanish and English. I don t have any such candidates. Neither would that help if further questions issues surfaced while Archiauto were working on the car. My conclusion is that I unfortunately need to find a workshop where it s possible to communicate in a common language or have a physical walkthrough in person. When retrieving the car I clearly stated that I expected to pay for troubleshooting performed as communication issues are related to my unfortunate lack of Spanish language skills. As an example of mentioned confusion I have issues with the automatic cornering lights no longer functioning: H1 bulbs which light up as a second white beam toward right or left when the car turn right or left at low speeds. Based on the list of planned repairs having been through google translate it seemed to me as the coordinator might have understood my issue as the turn signals blinking orange manually triggered . Did he understand what lights I had issues with? I don t know, hence adding information about the cornering lights using H1 bulbs in the e-mail. Was this redundant causing confusion as he already understood my issues? Did he think I wanted something more or something else than I originally stated repaired? Don t know. Through a single phone call all these kinds of questions could have been clarified in seconds saving time and decreasing frustration on both sides. Sorry about the frustration my appointment probably caused. (Menos ↑)
2 over 10
6 over 10
10 over 10
10 over 10
Hermenegildo C. C.
Reason for visit: Taller
Rated on 31-01-2025 at 22:06
10 / 10
"Estoy muy contento con la atención recibida en el taller todo estuvo impecable y superó mis expectativas."
10 over 10
10 over 10
10 over 10
10 over 10
Jean C. V.
Reason for visit: Taller
Rated on 31-01-2025 at 22:00
10 / 10
"Une équipe professionnelle et compétente qui a su répondre à tous mes besoins."
Accueil sympathique à l’Accueil. Disposition d’un véhicule de courtoisie réglée ”comme du papier à misique. Délai de l intervention respecté Remise de mon véhicule ...(Más ↓) avec le sourire (Menos ↑)
10 over 10
10 over 10
10 over 10
10 over 10
Carmela B. G.
Reason for visit: Taller
Rated on 31-01-2025 at 20:56
8 / 10
"Excelente atención y profesionalismo en el taller, definitivamente regresaré para futuros servicios."
6 over 10
10 over 10
10 over 10
10 over 10
Diego H. M.
Reason for visit: Ventas (Nuevo)
Rated on 31-01-2025 at 20:45
2 / 10
"Negativa por mala gestion"
A sido muy buen el trato del vendedor pero la logística o central de la empresa deja mucho que desear...(Más ↓) (Menos ↑)
10 over 10
10 over 10
2 over 10
2 over 10
2 over 10
To improve: Que si pagas un vehículo que te lo entregue , porque lo he pagado y todavía no me lo han entregado
Gudrun J.
Reason for visit: Taller
Rated on 31-01-2025 at 12:01
10 / 10
"Excelente atención y profesionalismo. Me dejaron satisfecho con el servicio del taller."
10 over 10
10 over 10
10 over 10
10 over 10
Salvador S. C.
Reason for visit: Ventas (Nuevo)
Rated on 31-01-2025 at 09:15
10 / 10
"Excelente atención y profesionalismo, estoy muy satisfecho con mi compra de un vehículo nuevo."
8 over 10
10 over 10
10 over 10
8 over 10
About Ford Archiauto - Las Chafiras
Concesionario oficial Ford en Las Chafiras -Santa Cruz de Tenerife
Si estás pensando en comprar un coche nuevo, coche de segunda mano, coche de ocasión, o un coche de km0, en Ford Archiauto disponemos de una amplia gama de vehículos en oferta; tanto si buscas comprar un coche nuevo Ford, como la mejor oferta de coches, en nuestro concesionario encontrarás ofertas de vehículos 100% eléctricos, vehículos híbridos, híbridos enchufables, como también vehículos de gasolina y diésel.
Con la garantía de un concesionario oficial, en Ford Archiauto disponemos de varios concesionarios ubicados en: El Mayorazgo Santa Cruz de Tenerife , Polígono Industrial Miller Bajo Las Palmas de Gran Canaria , El Matorral Fuerteventura , La Orotava Santa Cruz de Tenerife , Las Chafiras Santa Cruz de Tenerife , y Arinaga Las Palmas .
También disponemos de una amplia red de talleres oficiales Ford, donde podrás visitarnos para realizar los mantenimientos y reparaciones de tu vehículo, con la garantía de contar con un equipo de profesionales especialistas y formados con los más altos estándares de la marca.
Schedules
CERRADO
09:00 - 13:30 | 16:00 - 19:30
- Lunes: 09:00 - 13:30 | 16:00 - 19:30
- Martes: 09:00 - 13:30 | 16:00 - 19:30
- Miércoles: 09:00 - 13:30 | 16:00 - 19:30
- Jueves: 09:00 - 13:30 | 16:00 - 19:30
- Viernes: 09:00 - 13:30 | 16:00 - 19:30
- Sábado: 10:00 - 13:00
- Domingo: Closed
Where to find us
Related companies
Ford Archiauto - Las Chafiras belongs to Grupo Archiauto and has other related companies that you can learn about from here:
TRIKOMER Experience
En Ford Archiauto - Las Chafiras nos hemos adherido a Trikomer, que es una entidad independiente que recoge las opiniones y valoraciones de los clientes que ya han recibido servicios en nuestras instalaciones de un modo contrastado y fiable.
Trikomer collects, stores and displays the opinions of our clients with total impartiality and transparency, to verify that all the information that reaches consumers is real.
In Trikomer, only real customers who have been in this establishment in the last 12 months can value, whether it has been to receive a service or have bought a product.
If you are or have been a client, request your invitation now to be able to exercise your right to comment on your experience and value the services received.
