Pedro De la Cruz

"Dissatisfaction of work and treatment"

After repeated visits, significant expense, and multiple trips between Marbella and Morocco, my experience with Bentley Motors service has been deeply disappointing. Critical ...(Más ↓) issues remained unresolved despite assurances, communication lacked accountability, and the level of after-sales care fell far below what one expects from a world-class luxury brand. Trust, time, and confidence have all been seriously affected (Menos ↑)

Asesoramiento y ayuda

2 sobre 10

Amabilidad y trato recibido

4 sobre 10

Calidad del trabajo realizado

2 sobre 10

Cumplimiento de fechas

4 sobre 10

"Thank you for maintaining such a dedicated and professional team."

I would like to share some positive feedback regarding your team. I am very pleased to see the same staff members working with your company over a long period of time. This ...(Más ↓) consistency reflects a strong and stable organization. I have always been treated with respect, and your staff are highly professional in their work. Their attitude and approach make a very good impression and create a positive customer experience. Thank you for maintaining such a dedicated and professional team.___ I am writing to express my dissatisfaction with the level of customer service I have experienced. Firstly, the phone support is very poor. In approximately 80 of my calls, no one answers, and when I do get through, the service is often not polite or helpful. This is extremely frustrating. Additionally, I recently purchased a new car from your company, and a small issue a faulty flashlight has still not been resolved. I am still waiting for a replacement or solution. I am also disappointed by the lack of customer care gestures. Companies in your sector often provide small complimentary services to improve customer satisfaction. For example, offering a free car wash or similar small gestures would make a significant difference. Even improvements like better-quality coffee in the waiting area would enhance the overall experience. While I have noticed improvements in the exterior of your facilities, the customer experience does not reflect the same level of attention. Appointments are difficult to schedule, often requiring several days of waiting, even for minor issues such as connecting a machine to clear an error. Overall, my experience has been defined by high prices, long waiting times, and a lack of consistent service quality. I hope you take this feedback seriously and work towards improving your customer service. (Menos ↑)

Asesoramiento y ayuda

4 sobre 10

Amabilidad y trato recibido

8 sobre 10

Calidad del trabajo realizado

4 sobre 10

Cumplimiento de fechas

2 sobre 10

"Ninguno de los tres."

Ya he descrito los problemas anteriormente. No es de recibo. Ni por parte de Bentley ni por C de Salamanca. Tengo el coche parado en mi casa después de 18 días en el taller. Ni ...(Más ↓) en Dacia te tratan así. (Menos ↑)

Asesoramiento y ayuda

10 sobre 10

Amabilidad y trato recibido

10 sobre 10

Calidad del trabajo realizado

2 sobre 10

Cumplimiento de fechas

2 sobre 10

"El problema por el que fuy persiste."

(Más ↓) (Menos ↑)

Asesoramiento y ayuda

6 sobre 10

Amabilidad y trato recibido

8 sobre 10

Calidad del trabajo realizado

2 sobre 10

Cumplimiento de fechas

2 sobre 10

"Not very good experience"

Sorry but I am a little bit disappointing three-time bring the car for the same job ??today I’ll bring the back of the car again ?because of the condition was not working I ask ...(Más ↓) Pedro please can I have a courtesy car He said to me it’s not possible which kind of the service you give it to Customer … If they don’t have the job right in the first place, they should’ve apologise!! (Menos ↑)

Asesoramiento y ayuda

2 sobre 10

Amabilidad y trato recibido

10 sobre 10

Calidad del trabajo realizado

2 sobre 10

Cumplimiento de fechas

2 sobre 10

"Muy mala experiencia cada vez que necesite los servicios del taller"

Me gustaría mejor atención y profesionalidad en taller.cada vez que necesite los servicios del taller salí con más problemas con los que llegue y en consecuencia el coste de ...(Más ↓) las facturas harán mucho mayor (Menos ↑)

Asesoramiento y ayuda

4 sobre 10

Amabilidad y trato recibido

10 sobre 10

Calidad del trabajo realizado

4 sobre 10

Cumplimiento de fechas

4 sobre 10

"Non tiene professionalita "

Disappointed with service and work not very impressive ...(Más ↓) (Menos ↑)

Asesoramiento y ayuda

2 sobre 10

Amabilidad y trato recibido

6 sobre 10

Calidad del trabajo realizado

2 sobre 10

Cumplimiento de fechas

2 sobre 10