What customers say about this company
159 Opinions found
Jostin N. L.
Reason for visit: Taller
Rated on 01-02-2025 at 22:35
10 / 10
"Quedé muy satisfecho con la reparación realizada, sin duda volveré a confiar en su concesionario."
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Trym B.
Reason for visit: Taller
Rated on 01-02-2025 at 19:05
6 / 10
"Communication issues"
The outcome of my appointment with Archiauto is an unhappy customer with a car that s not repaired, an unhappy frustrated coordinator mechanic and Archiauto unfortunately loosing ...(Más ↓) money having spent time without proper payment received. When I delivered my car the person receiving the car had excellent English. He was perhaps a bit quick when noting issues I attempted to explain, hence I wasn t sure what was added to the order. The coordinator mechanic handling my car seemed to not understand English, which is fine, I am in Spain. Had a local help me translate the video walkthrough of the car, but the person who helped isn t a car person and lack both technical understanding and correct terminology for car related issues in English. Didn t help much. The only data I had was a few sentences and a list planned actions with price. After using google translate it was all very confusing. What might have been understandable in Spanish was no longer specific and understandable when using google translate. Contacted a Norwegian Ford mechanic who had a look at the video to see if he understood without understanding Spanish, just watching what was in focus and pointed at . A 2 minute conversion in English would have been all we needed to sort all these misunderstandings and agree on what work to perform. Being in Spain using a Spanish workshop I wouldn t mind paying an extra fee for translation services if an extra person had to be involved due to my lack of Spanish knowledge. I was all along hoping this could be solved by the person who received the car who communicated in English. A 2 minute conversion with him in English at any point of this process could have resolved all misunderstandings. This person communicated that he doesn t have time to help when I visited the workshop. Probably not his responsibility regardless of having the time or not. Attempting to sort this through e-mails where both parties use google translate seemingly resulted in both me and the coordinator getting frustrated. I mentioned that I would be happy to visit Archiauto to have it sorted. The coordinator ended up requiring that a I bring a translator physically to Archiauto if we were to proceed. Considering previous experience I suppose I would need someone who understand cars, Spanish and English. I don t have any such candidates. Neither would that help if further questions issues surfaced while Archiauto were working on the car. My conclusion is that I unfortunately need to find a workshop where it s possible to communicate in a common language or have a physical walkthrough in person. When retrieving the car I clearly stated that I expected to pay for troubleshooting performed as communication issues are related to my unfortunate lack of Spanish language skills. As an example of mentioned confusion I have issues with the automatic cornering lights no longer functioning: H1 bulbs which light up as a second white beam toward right or left when the car turn right or left at low speeds. Based on the list of planned repairs having been through google translate it seemed to me as the coordinator might have understood my issue as the turn signals blinking orange manually triggered . Did he understand what lights I had issues with? I don t know, hence adding information about the cornering lights using H1 bulbs in the e-mail. Was this redundant causing confusion as he already understood my issues? Did he think I wanted something more or something else than I originally stated repaired? Don t know. Through a single phone call all these kinds of questions could have been clarified in seconds saving time and decreasing frustration on both sides. Sorry about the frustration my appointment probably caused. (Menos ↑)
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Hermenegildo C. C.
Reason for visit: Taller
Rated on 31-01-2025 at 22:06
10 / 10
"Estoy muy contento con la atención recibida en el taller todo estuvo impecable y superó mis expectativas."
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Jean C. V.
Reason for visit: Taller
Rated on 31-01-2025 at 22:00
10 / 10
"Une équipe professionnelle et compétente qui a su répondre à tous mes besoins."
Accueil sympathique à l’Accueil. Disposition d’un véhicule de courtoisie réglée ”comme du papier à misique. Délai de l intervention respecté Remise de mon véhicule ...(Más ↓) avec le sourire (Menos ↑)
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Carmela B. G.
Reason for visit: Taller
Rated on 31-01-2025 at 20:56
8 / 10
"Excelente atención y profesionalismo en el taller, definitivamente regresaré para futuros servicios."
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Gudrun J.
Reason for visit: Taller
Rated on 31-01-2025 at 12:01
10 / 10
"Excelente atención y profesionalismo. Me dejaron satisfecho con el servicio del taller."
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Baltalis J. S.
Reason for visit: Taller
Rated on 31-01-2025 at 00:41
10 / 10
"Estoy muy satisfecho con la reparación realizada, el trato recibido fue impecable y lucen resultados notables."
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Miguel A. G. A.
Reason for visit: Taller
Rated on 30-01-2025 at 23:11
10 / 10
"Un trato cercano y amable, se nota la experiencia de los profesionales. Me siento completamente satisfecho."
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Benigno A. R. E.
Reason for visit: Taller
Rated on 30-01-2025 at 22:47
8 / 10
"Problemas de montaje o de calidad de materiales empleados"
Mi coche tiene 5 años, y lo compré con una garantía de 7 años. Con 55.000 kilómetros han fallado los amortiguadores delanteros, lógicamente no acepto pagar por esa ...(Más ↓) sustitución, es un coche muy bien tratado, con una media de kilometraje muy baja. Ya exprese en el taller que me buscarán una solución ya que se que las piezas son defectuosas., o su montaje inicial. (Menos ↑)
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To improve: Explicación concreta por parte de los responsables del taller
Calixto G. R.
Reason for visit: Taller
Rated on 30-01-2025 at 22:45
10 / 10
"Servicio impecable en el taller, superaron mis expectativas con su dedicación y conocimiento."
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Harold P. R.
Reason for visit: Taller
Rated on 30-01-2025 at 22:43
10 / 10
"Estoy muy satisfecho con la calidad del servicio recibido, superó mis expectativas en todos los aspectos."
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Jose G. V.
Reason for visit: Taller
Rated on 30-01-2025 at 20:39
8 / 10
"El equipo de profesionales demostró gran profesionalidad y conocimientos, estoy completamente feliz con el servicio."
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To improve: Los tiempos de espera
Manuel R.
Reason for visit: Taller
Rated on 30-01-2025 at 10:15
10 / 10
"Estoy muy satisfecho con la experiencia en el concesionario, el equipo me brindó una atención impecable."
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Tracy S. G.
Reason for visit: Taller
Rated on 29-01-2025 at 23:25
10 / 10
"Outstanding attention and quality care from the staff made my visit to the workshop truly enjoyable."
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M.carmen V. P.
Reason for visit: Taller
Rated on 29-01-2025 at 22:50
10 / 10
"El servicio del concesionario superó mis expectativas, atención de primera y un trato excepcional por parte del personal."
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Cliente P. M.
Reason for visit: Taller
Rated on 29-01-2025 at 22:43
10 / 10
"Un servicio excepcional en el concesionario. La atención al cliente es de primera y la calidad del trabajo es impecable."
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Alejandro F. C.
Reason for visit: Taller
Rated on 29-01-2025 at 20:50
10 / 10
"Gran experiencia en el taller: recibí un trato excepcional y soluciones eficientes para mi vehículo."
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Alvaro C. H. P.
Reason for visit: Taller
Rated on 28-01-2025 at 22:43
8 / 10
"La atención al cliente fue excepcional, el equipo demostró profesionalidad y compromiso con mi vehículo."
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Sebastian M.
Reason for visit: Taller
Rated on 28-01-2025 at 11:43
10 / 10
"Excelente atención y profesionalismo, el equipo supo resolver mi problema con rapidez y eficacia."
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About Ford Archiauto - Las Chafiras
Concesionario oficial Ford en Las Chafiras -Santa Cruz de Tenerife
Si estás pensando en comprar un coche nuevo, coche de segunda mano, coche de ocasión, o un coche de km0, en Ford Archiauto disponemos de una amplia gama de vehículos en oferta; tanto si buscas comprar un coche nuevo Ford, como la mejor oferta de coches, en nuestro concesionario encontrarás ofertas de vehículos 100% eléctricos, vehículos híbridos, híbridos enchufables, como también vehículos de gasolina y diésel.
Con la garantía de un concesionario oficial, en Ford Archiauto disponemos de varios concesionarios ubicados en: El Mayorazgo Santa Cruz de Tenerife , Polígono Industrial Miller Bajo Las Palmas de Gran Canaria , El Matorral Fuerteventura , La Orotava Santa Cruz de Tenerife , Las Chafiras Santa Cruz de Tenerife , y Arinaga Las Palmas .
También disponemos de una amplia red de talleres oficiales Ford, donde podrás visitarnos para realizar los mantenimientos y reparaciones de tu vehículo, con la garantía de contar con un equipo de profesionales especialistas y formados con los más altos estándares de la marca.
Schedules
CERRADO
09:00 - 13:30 | 16:00 - 19:30
- Lunes: 09:00 - 13:30 | 16:00 - 19:30
- Martes: 09:00 - 13:30 | 16:00 - 19:30
- Miércoles: 09:00 - 13:30 | 16:00 - 19:30
- Jueves: 09:00 - 13:30 | 16:00 - 19:30
- Viernes: 09:00 - 13:30 | 16:00 - 19:30
- Sábado: 10:00 - 13:00
- Domingo: Closed
Where to find us
Related companies
Ford Archiauto - Las Chafiras belongs to Grupo Archiauto and has other related companies that you can learn about from here:
TRIKOMER Experience
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