Pedro De la Cruz

"Extremely expensive repairs, late and incomplete!"

Extremely expensive repairs, late and incomplete! They gave me back the car without ensuring it is FULLY repaired!!! Good thing I had not paid! They also add charges without my ...(Más ↓) go-ahead! Bad customer service!!!! (Menos ↑)

Asesoramiento y ayuda

2 sobre 10

Amabilidad y trato recibido

4 sobre 10

Calidad del trabajo realizado

2 sobre 10

Cumplimiento de fechas

2 sobre 10

"La comunicación fue transparente y el seguimiento consistente."

(Más ↓) (Menos ↑)

Asesoramiento y ayuda

10 sobre 10

Amabilidad y trato recibido

10 sobre 10

Calidad del trabajo realizado

10 sobre 10

Cumplimiento de fechas

10 sobre 10

"La experiencia fue fantástica, quedé muy contento."

Solamente hay problema al llamar al teléfono fijo De San Pedro , nadie contesta solamente contestador automático deciendo que están ocupados que llame más tarde y así cada ...(Más ↓) vez que llame en rodó el día !!! (Menos ↑)

Asesoramiento y ayuda

10 sobre 10

Amabilidad y trato recibido

10 sobre 10

Calidad del trabajo realizado

10 sobre 10

Cumplimiento de fechas

10 sobre 10

"Dissatisfaction of work and treatment"

After repeated visits, significant expense, and multiple trips between Marbella and Morocco, my experience with Bentley Motors service has been deeply disappointing. Critical ...(Más ↓) issues remained unresolved despite assurances, communication lacked accountability, and the level of after-sales care fell far below what one expects from a world-class luxury brand. Trust, time, and confidence have all been seriously affected (Menos ↑)

Asesoramiento y ayuda

2 sobre 10

Amabilidad y trato recibido

4 sobre 10

Calidad del trabajo realizado

2 sobre 10

Cumplimiento de fechas

4 sobre 10

"Trato cercano y profesional, 100% recomendado."

Todo bien Se ocuparon de buscar soluciones al problema y gestionaron bien los tiempos...(Más ↓) (Menos ↑)

Asesoramiento y ayuda

10 sobre 10

Amabilidad y trato recibido

10 sobre 10

Calidad del trabajo realizado

10 sobre 10

Cumplimiento de fechas

8 sobre 10

"Top recommandation pour une expérience sans stress."

(Más ↓) (Menos ↑)

Asesoramiento y ayuda

8 sobre 10

Amabilidad y trato recibido

8 sobre 10

Calidad del trabajo realizado

8 sobre 10

Cumplimiento de fechas

8 sobre 10

"The environment is calm and professional thanks to great facilities."

(Más ↓) (Menos ↑)

Asesoramiento y ayuda

8 sobre 10

Amabilidad y trato recibido

8 sobre 10

Calidad del trabajo realizado

8 sobre 10

Cumplimiento de fechas

8 sobre 10

"Honest conversations, felt heard, and never rushed through the process"

(Más ↓) (Menos ↑)

Asesoramiento y ayuda

8 sobre 10

Amabilidad y trato recibido

10 sobre 10

Calidad del trabajo realizado

8 sobre 10

Cumplimiento de fechas

10 sobre 10

"Thank you for maintaining such a dedicated and professional team."

I would like to share some positive feedback regarding your team. I am very pleased to see the same staff members working with your company over a long period of time. This ...(Más ↓) consistency reflects a strong and stable organization. I have always been treated with respect, and your staff are highly professional in their work. Their attitude and approach make a very good impression and create a positive customer experience. Thank you for maintaining such a dedicated and professional team.___ I am writing to express my dissatisfaction with the level of customer service I have experienced. Firstly, the phone support is very poor. In approximately 80 of my calls, no one answers, and when I do get through, the service is often not polite or helpful. This is extremely frustrating. Additionally, I recently purchased a new car from your company, and a small issue a faulty flashlight has still not been resolved. I am still waiting for a replacement or solution. I am also disappointed by the lack of customer care gestures. Companies in your sector often provide small complimentary services to improve customer satisfaction. For example, offering a free car wash or similar small gestures would make a significant difference. Even improvements like better-quality coffee in the waiting area would enhance the overall experience. While I have noticed improvements in the exterior of your facilities, the customer experience does not reflect the same level of attention. Appointments are difficult to schedule, often requiring several days of waiting, even for minor issues such as connecting a machine to clear an error. Overall, my experience has been defined by high prices, long waiting times, and a lack of consistent service quality. I hope you take this feedback seriously and work towards improving your customer service. (Menos ↑)

Asesoramiento y ayuda

4 sobre 10

Amabilidad y trato recibido

8 sobre 10

Calidad del trabajo realizado

4 sobre 10

Cumplimiento de fechas

2 sobre 10

"The staff were compassionate and trustworthy"

(Más ↓) (Menos ↑)

Asesoramiento y ayuda

10 sobre 10

Amabilidad y trato recibido

10 sobre 10

Calidad del trabajo realizado

10 sobre 10

Cumplimiento de fechas

10 sobre 10