Carlos Vega

"Excelente atención y profesionalismo del equipo, estoy muy satisfecho con el servicio recibido en el taller."

"Excelente atención y trato personalizado, un equipo muy profesional que resolvió mi problema rápidamente."

Muy amable, profesional y atento. Cumpliendo todo lo acordado...(Más ↓) (Menos ↑)

"Terrible on the phone - excellent in person"

I had two experiences with Fimálaga, one on the phone, which was awful. And, one with Carlos, which was excellent. First the phone, and the reason for the low score. When I ...(Más ↓) initially called the office to explain the issue I had with my car the receptionist I spoke to told me to bring the car in any time this afternoon . I confirmed it could be any time at all and if so, I would come around 4pm after a work meeting. This I was told would be fine. I then proceeded to make the 60km trip in a car in need of repair, not knowing if this was causing more damage, or if it would break down and leave me stranded on the motorway - only to arrive and be told; I don t know why they told you that. The mechanics aren t available after 1pm and there are no appointments for 3 weeks . The only option was to drive home again having wasted 120km of diesel and 2.5 hours of my time - and to call the same number that had previously lied to us, in order to book an appointment. The next day we called again and secured an appointment for 3 weeks time at 11am. We were told we would receive a text message confirming the appointment 2 days beforehand. This never arrived. Missing a text and having made one pointless trip already, we called back to confirm we had an appointment the next day. Yes you do, bring it in any time tomorrow morning . Knowing there was a chance the car would breakdown en route, we again left early giving ourselves plenty of time. Luckily we did as we weren t so lucky with a smooth journey the second time. We finally arrived at Fimálaga at 10am and approached the front desk, only to be told; Your appointment is 11am, I don t know why they told you to come any time - neither do I. So, we sat and waited for another hour in a waiting room where we were lucky enough to have the option to purchase a low-quality coffee, but there are no toilets. At this point, Carlos took over and my experience improved immeasurably. If I could score just Carlos, he would get a 10. He explained that the car wouldn t be looked at for 2-3 days, which was a surprise - but realising this offered to book me a taxi to go home again. He was surprised this hadn t been explained on the phone and that I was expecting the car to be looked at there and then. He also explained what would actually happen next and agreed a timeframe cost of work they would do - if it exceeded this, they would confirm with me. Finally he gave me his personal Whats App number if I needed anything. 4 days later the car was ready to collect and Carlos again met me and was excellent in explaining what problems had been found and how they were fixed. He also offered to give the car a full car wash, but unfortunately I didn t have time at that point. No problem , he explained, the offer is not going to fall through the bag. I will remember you, bring it back any time and we will clean it for you . So, in short - the telephone support is awful, untrustworthy and resulted in me driving 120km backwards and forwards for no reason. 1 10. In the garage, Carols is excellent. 10 10. (Menos ↑)

"Experiencia buena y trabajo bueno pero tardo muchísimo el repuesto en"

Me peritaron el coche y me dijeron que en unos 20 días como máximo estaría mi cristal ya montado bueno pues llamè y llamè y siempre me decían después te llamo para decirte ...(Más ↓) algo que se lo vamos a decir al jefe de taller en fin que me llamaron a los dos meses casi para darme cita y al final montaron muy bien y buen trato por Carlos, tenéis buen trabajador (Menos ↑)

"Excelente atención y servicio en el taller, definitivamente volveré a confiarles mi vehículo."

"Excelente atención y profesionalidad en el taller, superaron completamente mis expectativas."

"Excelente servicio en el taller, el equipo demostró una gran profesionalidad y atención al cliente."

"Jesús Mérida excelente,carlos vega uno más,Andrés López escucha solo"

Nuestro tiempo también cuesta dinero,no pare de llamar para todos los pasos y nunca me respondieron.no compraría por el mal servicio...(Más ↓) (Menos ↑)

"La atención y el trato recibido por parte del equipo del taller fue excepcional, quedé totalmente satisfecho con el servicio."

Han quitado ayuda de transporte: taxi. Debe haber mejor comunicación cuando se quiere hablar con taller. Personal muy bueno. Creo que la Empresa es la que debe mejorar en dar un ...(Más ↓) buen servicio al cliente. Por eso dudo en volver a comprar un vehículo en la FIAT. (Menos ↑)

"Excelente atención al cliente, el equipo es muy profesional y solucionaron mi problema rápidamente."