Kia Antas - Marcos Automoción

"Not particularly impressed"

We had an appointment for the car s first service at 10am and we arrived 5 minutes early. There was only one man there and it didn t look like anything was about to happen. We ...(Gehiago ↓) were going to wait as we don t have 2 cars but as it was indicated that it could take 2.5 hours we decided to call a friend to collect us. I told the guy there to message me when the service was done. After 3.1 2 hours I had no message from anyone so I sent a message myself and got a response to say it was ready. The guy was pleasant so no complaint there and I assume the service was carried out correctly but the time seemed excessive and communication not good. (Gutxiago ↑)

"4 visits to get an oil change"

I have a Kia Sportage and have generally used Kia Service centres for oil chages etc hence I Martos Motor Almeria in Antas for my most recent oil and filter change. On my first ...(Gehiago ↓) visit I explained that I needed an oil and filter change plus plus a left sided Headlight bulb and rear tial gate number plate bulb, all good and booked in within 3 days. On my first appointment I checked in and was confirmed I required an oil and filter change, I then asked about the bulbs but then had to explain what I needed as the information had not been passed on !! The bulbs were then checked and confirmed they were blown and needed replacing but were not in stock so I would need to revisit, okay but what about the oil change oh I thought you just wanted the bulbs was the reply ! Twenty minutes later I was told they do not have the right oil so would have to rebook. I rebooked for the following day @8.30 am but later received a message saying the appointment had been moved to 11.30am to make sure the parts had arrived, unfortunately I misread the message , not expecting there to be a whole day re-arranged I wrongly assumed it was the next day so when I arrived back at the centre No parts,No booking 3rd visit Final visit I arrived on time and was told two hours wait which was not acceptable as I needed to be at an appointment in an hour and a half, so after some discussion the work was finally done on time. So some 4 hours of my time wasted on one oil change and a couple of bulbs. I am not sure why a service workshop doesnt seem to have any oil in stock, the bulbs I can understand but not the oil !! On the whole I am very dissappointed. (Gutxiago ↑)

"Me estafan ***,* euros diciéndome que el coche estaba arreglado"

Utilizo el servicio kia asistencia por un ruido en la rueda, al día siguente me envían un presupuesto de ***€ que al final fueron ***,*€ por las pastillas de freno. Tras ...(Gehiago ↓) tener una semana el coche en el taller me dicen que está listo el coche, pierdo un día de trabajo para ir a por el coche, pago mi factura y saco el coche del taller. Muevo el coche menos de 50 metros cuando vuelve a hacer el mismo ruido, vuelvo al taller y el mecánico no me cree diciéndome que él ya lo había probado el coche y no sonaba nada, tengo que pedirle que se suba al coche para que vea que no le estoy engañando y que sigue el mismo ruido. Tengo que volver a dejar el coche en el taller, sin asegurarme cuando iba a poder disponer de mi coche. Al final he perdido un día de trabajo, **€ de gasolina que tuve que darle a un familiar para que me llevara a Antas vivo en Macael , ***,*€ de unas pastillas de freno que resulta que no eran el motivo de la avería, un viaje que tenía programado y no pude cancelar y otro día de trabajo que tendré que perder para volver cuando, supuestamente, esté reparado mi coche. Sin contar la casi 2 semanas que llevo sin coche y teniendo que comprometer a mi familia a llevarme y traerme del trabajo a diario. Me parece vergonzoso que ocurra esto en un taller oficial de una marca tan reconocida como es kia (Gutxiago ↑)

"La atención que recibió de laadministrstiva M. PILAR"

El engaño por parte de los mensajes del taller que no cumplieron nada . Por otra parte sin desmontar la avería pidieron los repuestos...(Gehiago ↓) (Gutxiago ↑)