Atención al cliente

100% of customers who have rated and left their opinion have visited this establishment.

TRIKOMER does not allow a third party who has not been a customer of this establishment to leave their opinion, so that the information reaching other consumers and users is truthful.

TRIKOMER makes different direct contact channels available to each customer and company.

No third party can modify or delete the review written by a customer as long as it complies with the general terms and conditions of proper use of the platform.

A large part of the reviews collected by this company on its Google Business Profile, (formerly known as Google My Business), are from clients that TRIKOMER has previously verified, so that they can legally display them on their website or advertising campaigns, in accordance with European Directive 2161/2019 and other regulatory Spanish legislation.

All customer ratings and reviews are published, whether they are positive or negative, as long as they do not violate the Terms and Conditions of Use or the Guidelines for Consumer Reviews for publishing reviews.

TRIKOMER only displays reviews that have been previously verified and belong to a real customer who has received a service or purchased a product from this company.

TRIKOMER fully complies with Directive (EU) 2019/2161 of the European Parliament and of the Council, of November 27 – Omnibus Directive, which modifies and updates previous directives related to the protection of EU consumers. Among them, Directive 2005/29/EC “on unfair commercial practices of businesses in their relations with consumers,” to regulate oversight and ensure that online reviews are reliable and backed by real customer experiences. It comes into force on May 28, 2022. In Spain, it is applied through the transposition of the aforementioned Directive by Royal Decree-Law 24/2021, of November 2, amending the General Law for the Defense of Consumers, such as Law 3/1991, of January 10, on unfair competition.